Refund policy

30-DAY QUALITY SUPPORT

Every Pines & Pause item is prepared after you order. If your item arrives damaged, defective, misprinted, or different from what you ordered, contact us within 30 days of delivery at hello@pinesandpause.com

Please include your order number, a brief description of the issue, and clear photographs of the item and packaging. Once reviewed, we will arrange an appropriate replacement or refund at no additional cost.

MADE-TO-ORDER ITEMS

Because each item is prepared specifically for your order, we do not accept returns or exchanges for selecting the wrong size or color, change of mind, or an incorrect shipping address entered during checkout. Please review the size chart and your order information carefully before purchasing.

CANCELLATIONS AND CHANGES

Orders can be canceled within 15 minutes of purchase. After that period, production may begin and cancellation or order changes are not guaranteed. Contact us as soon as possible if you need help.

UNAUTHORIZED RETURNS

Please contact us before sending anything back. Items returned without prior authorization will not be accepted.

REFUNDS

If a refund is approved, it will be issued to your original payment method within 10 business days. Your bank or card provider may require additional time to post the credit.

If more than 15 business days have passed since we approved your refund, contact us at hello@pinesandpause.com

This policy does not affect any rights you may have under applicable consumer protection laws.